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United States Gold Bureau Review

Bear Lake Gold has created this United States Gold Bureau Review (USGB) page because we want to answer most of the questions potential investors have about this company.

We assure you that, unlike other United States Gold Bureau Reviews on the internet, the questions that we will primarily answer in this review document are serious-minded investor questions about the company. In addition, we will provide other information in this document about this company that will aid you in deciding whether it will be best to do business with this gold IRA company or invest through another dealership.

Bear Lake Gold, an independent review organization that evaluates precious metal companies, aims to give you, our reader, accurate, impartial, fact-checked, and updated details about the companies that we review. The information in our various review documents allows you to compare different precious metal companies on a like-for-like basis.

We employ our standard gold and silver dealer review methodology while reviewing precious metal companies. As an essential part of our review process, we reach out to influential individuals in these companies. These people include owners, directors, staff team members, and past and present clients of these companies.

When we contact these people, we ask them a series of probing questions about crucial aspects of these companies. Their responses help to form our unbiased opinions about how suitable, moral and ethical it is to do business with these companies.

Therefore, in this document, we will provide information on essential aspects of USGB. These include information on the owner, management team, what the company is selling, its cons and pros, current promotions, and its ratings on various third-party rating sites.

The details in this document will provide answers to these three fundamental investment questions about this company.

  • Is USGB a scam or a legit company?
  • Should we do business with USGB?
  • Which companies would we recommend as the best gold IRA investment companies in the gold and silver industry?

Summary for Those Who Want a Quick Abridged Answer

When we contacted people associated with the company and interrogated them, their responses drove us to make the following conclusions.

  • USGB is not a scam company.
  • USGB is not among our top 50 gold IRA companies.

Read until the end of this review to understand why drew the following conclusions about this gold company.

We still have one question on the list that we have not answered, “Which companies would we recommend as the best gold IRA investment companies in the gold and silver industry?”

As part of our aim, we do not just evaluate precious metal companies but also recommend the companies that we have found to be the best in the industry for your gold IRA investments. It is vital to know that we base our recommendations on extensive research.

Our recommended companies for your gold IRA investments are

We have rated these companies as the top three gold IRA providers in the industry because of the qualities they exhibit in comparison to all other companies we have put through our review process.

These companies are BBB-accredited businesses, and they have high ratings on customer rating sites because gold investors are saying positive things about them. They also have outstanding educational programs, and their prices are very competitive. Above all, we discovered that these companies are transparent, trustworthy, and not pushy. 

They also give new customers FREE PERKS and BONUSES for investing in a gold IRA or buying precious metals through them. To see the promotions that they are offering currently and other unique features of these companies, please click the relevant buttons below to request the complete and detailed review guides. We have made these guides free, easy to read, and straight to the point to be worth your reading time. All you need to do is to submit your details, and the guides will be yours in no time.

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Best Overall Precious Metal Provider


Best  Gold IRA Based On Price


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USGB United States Gold Bureau Review

United States Gold Bureau

Introduction to United States Gold Bureau (USGB)

USGB started operations in the precious metal industry in 2003. The company is currently located at 203 Heritage Grove Rd, Leander, TX 78641, United States. In 2008, the founder sold the company to its current owners. In the last 20 years, the company has transitioned to a reputable company in the gold and silver industry.

USGB has a parent company, Lone Star Tangible Assets. Lone Star is the builder of the famous Texas Bullion Depository. It built the depository a few years ago and is currently responsible for operating the facility. The building of a depository by Lone Star Tangible Assets meant that the US Gold Bureau could now provide storage services for its clients.

The US Gold Bureau runs its storage services and its operations under the supervision of the State. In addition, they offer some of the best prices for storage services in the gold and silver market.

In 2021, the company revealed Wholesale Coins Direct. The unveiling promised improvement in its services and an expanded gold and silver coin catalog.

One of the foremost details that the customer care representative we spoke to gave us was that customers could enjoy more value from USGB through the buyback programs on its website. She also told us that the company provides its visitors with free educational content through its website.

According to the customer care representative, the educational content on the company’s website includes videos and articles that fully explain the intricacies of gold IRAs, the process of acquiring precious metals, best practices for gold and silver investments, and so on. We checked out these educational resources and found them highly informative and credible.

From what the customer care agent told us, we deduced that the aim of the USGB includes being trustworthy and exceeding the expectations of their customers by giving them more added value.

When we asked the customer care representative if the company is a BBB-accredited business, she said, "We are yet to be a BBB (Better Business Bureau) accredited business. However, the Industry Council on Tangible Assets (ICTA) recognizes us as a member."

USGB is one of the most prominent bulk buyers from the United States Mint. Hence, they sell different precious metals from produced by the United States. They also buy precious metals from other foreign mints.

Why the United States Gold Bureau?

When we called the company again, we asked another customer care agent why he thought we should do business with USGB. In response, he said, "if you are new to the world of gold IRA or precious metal investments, we will offer you a wide array of coins and currencies to choose from. We also have a team of experts that can guide you in making the best investment decisions regarding precious metal investments as a beginner." "We treat all our new and existing customers with respect, and we are always fair in our dealings with them. One of the things we also do that is very important is keeping our customers up-to-date on what is happening in the industry by giving them regular up-to-date information." He added.

When we spoke to one of the company’s clients, he told us that US Gold Bureau precious metal experts value their customers and are very committed to them. In his words, “I always come back to buy more metals from USGB to add to my gold IRA every year because of the kind of treatment that the specialist I talk with gives me. She is nice and respectful. I think the company will have more people like me who come back to buy from them because they value their customers.”

When we asked another agent the same question, he said, "our company has its headquarters in Leander, Texas, and that is where we have our tech-advanced facility."  "We ensure that we handle our customers' investments with the utmost care, so we are confident that we will impress you with our methods of operation if you decide to do business with us." 

United States Gold Bureau Management Team

  • Boots Crossley - Chief Executive Officer (CEO).
  • Michael Buckley - Chief Financial Officer (CFO)
  • Steve Larkin - Chief Marketing Officer (CMO).

What is the United States Gold Bureau Selling?

USGB sells different precious metal products in the following categories;

  • Gold
  • Silver
  • Palladium
  • Platinum

The company also sells diamonds, gold coin sets, and international coins. The US Gold Bureau offers gold IRA services to interested customers.

US Gold Bureau Costs and Fees

The minimum order purchase that any customer can make, no matter the payment method, from USGB is $99. The company offers free shipping for all orders.

We discovered that the prices of the company's expensive bars, sets, and other investment coins fluctuate and the fluctuation is based on their availability. For instance, the price of one complete USGB expensive set will be different from the price of that same set when some products are taken away it because customers ordered them individually. At this point, the price will reduce because some products were taken away. However, the prices will return to the normal price of the set when those metals are included back in the set.

What are the US Gold Bureau Products and Services?

Precious Metals

USGB sells a wide range of gold, silver, platinum, and palladium bars and coins. It also sells rare historic coins.


The American Buffalo and American Eagle are just two of the different kinds of gold products in the market. Many international coins are from different countries, and these are in the list of the most profitable kinds of precious metal investments.

The Gold Philharmonic is one of the best-selling gold coins in Europe. This coin has been around for so long; it was minted in the 1980s. Apart from being on the scene for a long time, it is very popular because the coin features the pipe organ of the Vienna Musikverein Gold Hall.

Some of the gold products that you will find in the USGB catalog are;

  • Gold American Eagle Coins
  • Gold Saint-Gaudens Coins
  • Gold American Buffalo Coins
  • Gold South African Krugerrand Coins
  • Gold Canadian Maple Leaf Coins
  • Gold Austrian Philharmonic Coins
  • Gold Australian Kangaroo Coins
  • Gold Swiss 20 Franc Gold Coins
  • Gold Britannia Coins
  • Perth Mint Gold Bars
  • British Sovereign Gold Coins
  • Perth Mint Gold Bars
  • Valcambi Gold Bars
  • PAMP Suisse Gold Bars
  • Credit Suisse Gold Bars
  • Royal Canadian Mint Gold Bars

All the gold products above have their investment uniqueness. All you need to do is to compare them and their uniqueness. Then you can choose the one(s) that best suits your investment needs. A precious metals specialist from US Gold Bureau can always assist you in your decision-making process.


US Gold Bureau's silver product catalog is as comprehensive as its gold selection, and you can find the silver product catalog on its website. It has American Eagle and American Buffalo silver products and a wide range of international silver bars for sale. You can also buy Private Rounds from the company.

Some of the silver products that you can find in the company’s catalog are;

  • Silver American Eagle Coins
  • Silver Canadian Maple Leaf Coins
  • Silver America the Beautiful Coins
  • Silver Australian Kangaroo Coins
  • Silver Britannia Coins
  • Silver South African Krugerrand Coins
  • Silver Austrian Philharmonic Coins
  • Peace Silver Dollar Coins
  • Morgan Silver Dollar Coins
  • Various Silver Bars and  Rounds

Platinum and Palladium

The company sells various popular platinum, palladium bars, and coins to interested investors. For example, the Palladium American Eagle Coins are among the most prominent palladium products on the company's website.

Rare Coins

Some of the rare silver and gold coins you will see on the USGB website are;

  • 2021 $250 Pysanka Gold Coin
  • 2020 $500 Pure Gold Diamond Shaped Coin
  • 2020 $200 Ultra-High Relief RCM Gold Coin
  • 2021 $250 Archival Treasures Silver Coin: 1912 Heraldic Design
  • 2021 $200 Gold – Relics of New France 2-Coin Set
  • 2021 $125 Silver Triumphant Dragon Coin
  • 2021 $20 Black & Gold Wolf Silver Coin


The company has diamonds for sale on its website. Aside from that, it also has a visual display on its website that can guide buyers who want to purchase diamonds. The guide gives customers information about diamonds' shapes, colors, worth and other details.

IRA Services

The company offers gold IRA services to interested investors. Hence, if you are interested in adding precious metals to your investment portfolio in preparation for retirement, you can do that through US Gold Bureau.

When we spoke to an agent about the company's IRA service, although he did not tell us about the company's custodianship service in detail, the agent did tell us that USGB offers Precious Metals IRAs and 401k(s) services.

You will enjoy tax-free investing when you add precious metals to your IRA. Hence, precious metal investment through a gold IRA is one of the ideal ways to start preparing for your retirement while leveraging the promises that come with investing in precious metals.

During our research, we found the company has a section on its website for precious metal IRA services. The website contains a video showing you how to get an information guide on US Gold Bureau precious metal IRA services

gold ira pros and cons

IRA-Eligible Precious Metals

Apart from offering IRA services, some of the products you will find on the company’s website are IRA-eligible. These metals meet the IRS standards for purity.

  • Gold (99.5% purity)
  • Silver (99.9% purity)
  • Platinum and Palladium (99.95% purity)

Some of the IRA-eligible products that you will find on the USGB website are;

  • American Eagle Gold Coins
  • American Buffalo Gold Coins
  • Australian Kangaroo Gold Coins
  • American Eagle Gold Proof Coins
  • Austrian Philharmonic Gold Coins
  • Canadian Maple Leaf Gold Coins
  • Credit Suisse Gold Bars
  • PAMP Suisse Gold Bars
  • American Eagle Silver Coin
  • Perth Mint Gold Bars
  • Silver America the Beautiful Coins
  • American Eagle Silver Proof Coins
  • Australian Kookaburra Silver Coins
  • Australian Koala Silver Coins
  • Austrian Philharmonic Silver Coins
  • Canadian Maple Leaf Silver Coins
  • Royal Canadian Mint Silver Bars
  • Johnson Matthey Silver Bars
  • Sunshine Mint Silver Rounds
  • Sunshine Mint Silver Bars
  • American Eagle Platinum Coins
  • Asahi Silver Rounds
  • American Eagle Platinum Proof Coins
  • American Eagle Platinum Bullion
  • Valcambi Suisse Platinum Bars
  • Canadian Maple Leaf Platinum Coins
  • PAMP Suisse Platinum Bars

Buyback Service

If you are a precious metal investor looking for who and where to sell your precious metals, then you can utilize the USGB buyback services. The company's buyback process is easy and straight to the point.

According to the agent we spoke to, the US Gold Bureau lists the precious metals that it buys in a buyback catalog. Hence, if you decide to sell to the company, you must go through and select the items you want to sell from the payout catalog. When you do that, USGB will send you a special shipping slip for the products you have selected from the buyback catalog. After you receive the slip that, proceed to package the products you want to sell and ship them to the company. When they get to US Gold Bureau, it will pay you between one to five business days.

The United States Gold Bureau’s Sales Packages

The US Gold Bureau Sales Package is a service that separates the company from other gold dealers in the industry. This service is an investment option that allows customers to review and purchase different precious metals and other investment products from a large inventory. The products in the company’s sales package include;

  • Proof sets
  • Coins and bars
  • Bullion
  • Palladium and platinum
  • Diamonds

The company offers different sales packages ranging between $250 and $10,000. The more expensive sales packages have some precious metals in greater quantity.

The US Gold Bureau's Website

The company has an easy-to-navigate website. According to one of the agents we spoke to, US Gold Bureau built the website to allow customers to locate what they are looking for quickly. The main menu bar contains all the other tabs that might be useful to you based on what you are looking for.

The website also has a search bar that allows customers to locate precious metal topics of interest quickly. You can search for investing news, information about precious metals, precious metals acquisition process, investing tips, and so on.

Shipping and Insurance

The company's minimum purchase order is $99 and offers free shipping within the United States for every order. USGB can ship your products to your desired location. The company will package your products discretely to protect your privacy and purchases. In addition, it does not write US Gold Bureau on the body of the package to prevent people from suspecting the content. The company ships through FedEx or United States Postal and fully insures your products in transit until they get to you.

USGB Secure Storage Solution

The company offers its customers secure storage solutions through the Texas Bullion Depository. US Gold Bureau's parent company, Lone Star Tangible Assets, owns and operates the depository. Primarily, US Gold Bureau's secure storage solution, through the Texas Bullion Depository is one reason it has increased in reputation over the years and witnessed some success in the industry. The storage facility has cutting-edge security features that appeal to customers.

How Do Customer Review Sites Rate United States Gold Bureau

BB Review and Customer Testimonials


No Reviews Were Found

Business Consumer Alllience Review

No Reviews Were Found

No Reviews Were Found

Google review

3.7 out of 5 stars

This rating was derived from 67 customercustomers placing reviews on this site.

Facebook Reviews

No Reviews Were Found

No Reviews Were Found

Trustpilot Reviews

2.7 out of 5 Stars

This rating was derived from 887 customers placing reviews on this site.

United States Gold Bureau Promotions

When we conducted this review, the company was not offering any promotions to new customers. To get FREE SILVER WORTH $10,000, invest in your gold IRA or precious metals through Goldco

free $10,000 in silver

Gold and Silver Bureau Pros And Cons

USGB sell a wide range of IRA and non-IRA-eligible precious metals.
They offer gold IRA services
They have precious metals experts that can help customers with their precious metal investments.
They have a cutting-edge secure storage facility
They have a rich educational section on their website
Shipping costs are free on all orders
USGB are not a BBB-accredited business
Our customer interviews said that they have delayed or slow shipping sometimes
We were alarmed at the low number of customer reviews on key customer review sites
Buybacks are not guaranteed, even though they’re never denied
USBG have a minimum order value, which may put some smaller investors off.

United States Gold Bureau Conclusion

Bear Lake Gold will give its final opinion on this precious metal investment company to conclude this US Gold Bureau review. After conducting rigorous research, we discovered that USGB is a legitimate company. It has been in business for 20 years and is currently a Lone Star Tangible Assets subsidiary.

However, reviewing a company to determine its integrity requires that we get feedback from people who have had experience doing business with the company. Considering the number of reviews and ratings on various rating sites different from what we have in this document, like Trustlink and Consumer Affairs, we can conclude that most USGB customers did not have good experiences doing business with the company. Its Consumer Affairs rating is 2.9 out of 5 stars from 32 reviews, and its Trustlink rating is 4.2 out of 5 stars from 8 reviews.

They are not a BBB-accredited company, although their parent company is.

The result of our own research with current and past customer tended to indicate the level of customer satisfaction was not good.

Although USGB resolved some of the complaints, however, when we looked through the complaint on these various customer review sites, we found out that the issues customers have with the company falls into these four categories;

  • Delayed shipping issues.
  • Promotions that are misleading.
  • Slow responses to customers’ complaints.
  • Charges for orders that Gold Bureau canceled.

We found overall US Gold Bureau is a good company. However, why invest in gold and silver through a company that will give you headaches when there are better ones that will provide you with a hassle-free investment experience? The US Gold Bureau is not one of the companies we will recommend for precious metal investments considering its ratings and lack of BBB accreditation.

We suggest investing in your gold IRA through any of our top three gold IRA companies. These companies are Augusta Precious Metals, Goldco, and American Hartford Gold.

If you're seeking top-rated companies for your gold and silver investments, look no further! Our recommended companies have received glowing reviews from customers on various rating sites and hold accreditation from the Better Business Bureau. In addition, they offer exceptional promotions for new customers. When you invest with these companies, you can trust that your investment will be transparent, secure, and safe. Don't miss out on the opportunity to work with the best in the industry.

Click on the links in the ‘Top Three USGB Alternatives’ to download the review guides of our top three recommended gold IRA companies for free.

Our Recommended Alternatives To United State Gold Bureau

Our #1 Precious Metals & Gold IRA Company - Best Overall

augusta Precious Metals

Augusta Precious Metals is our best rated overall precious metals company

  • Customer care is exceptional
  • Pricing is highly competitive
  • Educational program second to none
  • The best FREE investment guide in the industry
  • Zero complaints on BBB & BCA
  • Free shipping on all orders

Our #2 Recommendation - Best For Promotions

Goldco best ira company review

Goldco is our second top rated gold and precious metal company. Having been top rated all of last year they were very close top Augusta Precious metals

  • Great promotional offers
  • Pricing is highly competitive
  • Educational program second to none
  • FREE investment guide in the industry
  • High buyback prices
  • Expert guidance provided by the team
  • First years fees waivered for new customers

Our #3 Gold & Silver Company -Great Prices and Great Customer Service

Hartford American

American Hartford Gold is our third top rated company.

  • A leading, recognized and trusted brand in the industry
  • A family owned and run business
  • Excellent customer service
  • Buy back guarantee
  • Free shipping
  • Promotional offers for new  customers
  • Transparent about cost
  • Diligent when it comes to compliance


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